FAQ's

• **Location:** We are based in Canberra , ACT at (The Marketplace) shop 15 , 30 hibberson street Gunghalin
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  - **Handling Time:** Typically, our handling time is 1-3 days from the clearance of payment.
  
  - **Shipping Duration:** For in-stock items, our delivery times align with standard postal services in Australia, usually ranging from 3 to 10 business days, depending on your location.
  
  - **Novelty Items:** In the case of novelty items, such as the Smart Cat Snake Toy, shipping times may be longer, usually falling within the 7-20 day range. To accommodate these extended shipping times, we offer free shipping on these products, considering that overseas shipping can be a more time-consuming and intricate process.
  
  - **Product Sourcing:** Our suppliers maintain warehouses in Sydney, Melbourne, and South Australia.
  
  - **International Delivery:** Yes, we do deliver internationally.
  
  - **Custom Orders:** We do offer the option to personalise some  products.
  
  - **Subscription Service:** Yes, you can set up a subscription with us. We are currently in the process of sourcing a subscription app or software to make this service available.
  
  
  
• Click and Collect - Yes , most products are available to click and collect from our Gunghalin store

Email - Support@woofyandwhiskers.com.au

Shop 15 , 30 Hibberson Street Gunghalin ACT 2912

Phone -0402391151